Refund Policy

Refund Policy – Luxeveda

At Luxeveda, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please read our Refund Policy carefully before placing an order.

1. Returns and Refund Eligibility

You may request a return or refund if:

You receive a damaged or defective product.
You receive the wrong item.
Your order arrives with missing items.
Your product has another eligible issue covered by applicable consumer protection laws.

To help us review your request, please contact us within 7 days of receiving your order. This timeframe does not limit any rights you may have under applicable law.

Products must generally be unused, in their original packaging, and accompanied by proof of purchase where applicable.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain items may not be eligible for return, including:

Cosmetics, skincare, and personal-care products that have been opened or used.
Herbal products that have been opened or used, where applicable.
Products marked as non-returnable before purchase.
Items damaged through misuse, improper handling, or normal wear and tear.

These exclusions do not apply where a return, replacement, or refund is required by applicable law.

3. How to Request a Return or Refund

To request a return, replacement, or refund:

Contact our customer support team using the email address listed on our website.
Provide your order number and the reason for your request.
Include clear photographs or videos if the product is damaged, defective, incorrect, or incomplete.
Wait for our team to review your request and provide return instructions, if applicable.

Please do not send products back before receiving return instructions from our team.

4. Refund Approval and Processing

Once we receive and inspect a returned item, or otherwise verify your claim, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider or bank.

If an alternative refund method is necessary, we will contact you to arrange it.

5. Shipping Charges

Original shipping charges may be non-refundable unless required by applicable law or the return is due to an error on our part, such as an incorrect, damaged, or defective item.

Where a return is approved because of our error, we will explain the return-shipping arrangements.

For other returns, the customer may be responsible for return shipping costs where permitted by law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to cancel your order before it is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and our return policy may apply.

Any eligible refund for a cancelled order will be processed in accordance with this policy and applicable law.