Privacy Policy

Privacy Policy – Luxeveda

At Luxeveda, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our products, or place an order through our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop at Luxeveda, we may collect the following information:

Personal Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, payment status, and delivery information.
Payment Information: Payment details processed through our selected payment providers. We do not intentionally store complete payment card details on our own systems.
Device Information: Your IP address, browser type, device information, and website usage data.
Communication Information: Information you provide when contacting us with questions, feedback, or customer service requests.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Confirm purchases and provide order updates.
Respond to customer questions and requests.
Process returns, refunds, and exchanges according to our policies.
Improve our website, products, and shopping experience.
Detect and prevent fraud or unauthorized transactions.
Send promotional emails or offers where permitted and, when required, with your consent.
Comply with applicable legal obligations.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

Shopify: Our e-commerce platform, which helps us operate our online store.
Payment Providers: To process payments securely.
Delivery Partners: To ship and deliver your orders.
Website and Marketing Services: To help us understand website performance and manage marketing, where applicable.
Legal Authorities: When disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information for money. Where applicable privacy laws regulate other forms of data sharing or targeted advertising, we will respect the rights and choices available to you.

4. Cookies and Tracking Technologies

Luxeveda and certain service providers may use cookies and similar technologies to:

Keep your shopping cart working.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Support advertising and marketing activities, where enabled.

You can manage cookies through your browser settings. Where required by law, we will request your consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect some website features.

5. Payment Security

We use payment services available through our store to facilitate transactions. Your payment information may be handled by the relevant payment provider under its own privacy and security practices.

Although we take reasonable steps to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal requirements.

When information is no longer needed, we may delete or anonymize it, subject to applicable legal obligations and legitimate business needs.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw consent where processing relies on your consent.
Unsubscribe from promotional emails at any time.
Object to or restrict certain types of processing.
Opt out of certain data sharing or targeted advertising where applicable.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other platforms. These websites operate independently and may have their own privacy policies.

Luxeveda is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

9. Children's Privacy

Luxeveda's website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the request and take appropriate action.